Your Claim Matters are committed to protecting the privacy of our website visitors and our customers; this policy sets out how we will treat your personal information. Throughout the policy, we refer to your personal information as your data.
Our data protection registration number is: ZA067879
When you provide your information to us you consent for us to use your personal information to:
During the provision of our services, you agree for us to process your personal information through signing our Letter of Authority which means you agree to our Terms and Conditions, to allow us to:
We have a legitimate interest in keeping you updated about any further similar services offered by us which may be of interest to you, both during and after the conclusion of your contract with us, including communication of any developments that may have an impact on your original service including a change in the law that will make additional services available to you. We will use the details you have provided to contact you including by telephone, email and post. If you do not wish for us to contact you in this manner, or by a specific method, you will be able to unsubscribe at any time to one or all contact methods and this option will be easy for you to complete.
Furthermore, we offer a comprehensive service to address several areas of financial mis-selling and will help you assess any affected products. As part of this service, we can provide a direct referral to our legal partners, who are able to offer specialist support in respect of alternative financial products. We will always ask for your consent before doing so and this is entirely your choice.
We also have a legitimate interest in using your data to help us to review our services and obtain analytics in respect of our customer base.
We collect, store and use the following kinds of your data:
If you do not provide the personal information we have requested, it may affect our ability to provide the services that we offer and you will be informed of this at the appropriate time.
We control the use of your data as you have expressed.
To allow us to provide our services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:
You give authorisation for Your Claim Matters to contact any third party in order to gain information which may be needed to progress your claim. Furthermore, You give consent to the third party or Your Claim Matters to release any information as requested by the third party or Your Claim Matters.
We do not sell your data to third parties in any circumstances. We have carefully selected our third parties based on their ability to keep your data safe and secure. All data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences, firstname.lastname@example.org
In addition, we may disclose information about you:
Your personal information may also be processed by other organisations on our behalf for the purpose of processing your claims, and providing information or services to you. The use of your personal information for these purposes will remain under our control at all times. We may disclose your information to other members of our informal group of companies, and to our partners, associates, agents or subcontractors and to possible successors to our business.
We will only share your personal information outside the United Kingdom (UK) where we have your consent, to comply with a legal duty, or where we work with a third party service provider who are outside the UK. If we do share your information outside of the UK we will make sure that it is protected in the same way as if it was being used within the UK. This includes through ensuring that the transfer is covered by an appropriate safeguard or that the European Commission has made an ‘adequacy decision’ in respect of their data protection measures. We will ensure that there are appropriate security measures in place such as technical security, including encryption and restricted access to your data. We have strict contracts in place to make sure your data is kept safe.
Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
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How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Your Claim Matters is a trading style of Victor Hydon Ltd, Swinford House, Albion St, Brierley Hill, DY5 3EE.
Registered in England and Wales. Registered Office: Swinford House, Albion Street, Brierley Hill, West Midlands, DY5 3EE. (Company No 09086740) Victor Hydon Ltd is regulated by the Financial Conduct Authority (Firm reference number: 833758).
ICO Reg No. ZA067879
We would love to hear from you to see how we can help