Careers

If you are interested in one of our vacancies, please apply today!

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We are on a journey, an ongoing process to find more trusted and happier ways to do business with our customers, this is where our extraordinary team of people have a part to play.

By joining our team, you join a different kind of business. One that seeks to make a difference to our customers, but also to the lives of our people.

It’s a shared purpose and vision that drives us, and we firmly believe that by working together, we can create a place with happier people and happier customers.

Our Vacancies

Telesales Executive

Exciting Opportunity for Telesales Superstars in Vibrant Wolverhampton!

Join our dynamic team as a Telesales Executive in our call centre, conveniently located near the city centre of Wolverhampton. Our contact centre is the heartbeat of our business, dedicated to supporting our customers through various engaging campaigns.

As a Telesales Executive, you will play a crucial role in conducting both inbound and outbound calls, engaging with our esteemed clients to provide assistance and explore potential compensation on a variety of claims. This dynamic role requires a combination of effective communication skills, a customer-centric approach, and a keen understanding of our products and services.

In our carefully curated work environment, we prioritise not only your professional expertise but also recognise the significance of your personal journey. At the heart of our organisational ethos is a genuine appreciation for your unique ideas and thought processes, emphasising that your contributions extend beyond mere outcomes.

Work Life Balance:

· Enjoy a fulfilling work week with 40 hours per weeks, Monday to Friday 9:00am – 5:30pm

What’s In It for You:

· Start with a salary of £23,795 – £25,000

· 20 days of holiday per year along with 8 bank holidays

· Experience the convenience of a central location

· Dive into a comprehensive training program that sets you up for success

· Immerse yourself in a fun and friendly environment

Job Duties:

Key Responsibilities:

· Inbound and Outbound Calls: Conduct both inbound and outbound calls to engage with existing and prospective clients, ensuring a high level of professionalism and customer satisfaction

· Customer Assistance: Assist clients in understanding their entitlement to compensation on various claims, providing comprehensive information and guidance

· Product Knowledge: Develop a thorough understanding of our products and services to effectively communicate their value propositions and benefits to potential customers

· Campaign Support: Contribute actively to the success of engaging campaigns, meeting set targets and objectives through persuasive communication and customer relationship management

· Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, ensuring all relevant information is documented in accordance with company policies

· Team Collaboration: Collaborate with colleagues and team members to share insights, strategies, and best practices, fostering a supportive and collaborative work environment

· Continuous Improvement: Actively seek opportunities for personal and professional development, staying informed about industry trends and updates to enhance performance in the role

We are looking for:

· Exceptional communication skills, both verbal and written, with a persuasive and customer-centric approach

· Ability to quickly grasp and articulate complex information related to various claims and compensation processes

· Results-oriented mindset with a proven track record of meeting or exceeding targets

· Strong organisational skills with an attention to detail for accurate record-keeping

· Team player with the ability to thrive in a collaborative and dynamic work environment

· Proficiency in relevant computer applications

If you are intrigued by this opportunity and believe you can contribute to our expanding business, take the first step by applying now. Join us in shaping a future where exceptional individuals thrive and help others do the same.

Administrative Officer

Exciting Opportunity for Dynamic Administrative Officer – Unleash Your Potential!

Join our dynamic team as an Administrative Officer in our vibrant Wolverhampton offices. As an independently owned group of diverse and dynamic business operating in financial services, legal, media and software, we pride ourselves on creating customer value through innovative strategies and impactful lead generation. Join our award-winning, fast-paced, and inclusive organisation, where we embrace individuals who are dynamic, forward-thinking, analytical, engaging, ambitious and enthusiastic. We have cultivated a work environment where your personal journey is as significant as your professional skills. At our core, we appreciate your ideas and thinking, placing importance not only on the results you achieve.

Work Life Balance:

· Enjoy a fulfilling 40 hour working week, Monday to Friday 9:00am – 5:30pm

What’s In It For you:

· Start with a basic salary of £25,000

· 20 days of holiday per year along with 8 bank holidays

· Experience the convenience of a central location

· Dive into a comprehensive training program that sets you up for success

· Immerse yourself in a fun and friendly environment

The Role:

As an Administrative Officer, you will:

· Conduct analytical reviews to enhance processes within the customer journey

· Propose and recommend long-term solutions for administrative improvements whilst embracing advancements in technology to automate process and minimise waste

· Provide a range of diverse administrative and support services to meet organisational needs

· Utilise technology to maximise efficiency and effectiveness in administrative tasks

Your Journey with us:

· Experience growth within a dynamic and stimulating environment that places value on your unique perspective

· Available opportunities for personal development and active involvement in decision-making processes

· Become a vital part of a business that is characterised by speed, flexibility, and unwavering commitment to innovation

The Ideal Candidate:

· Demonstrates commitment and drive, ready to make a substantial impact

· Possesses excellent communication skills to engage effectively with clients

· Exhibits strong attention to detail for precision in all aspects of work

· Maintains punctuality to ensure smooth operations

· Keen to embrace change

· Possesses rapid learning ability with expertise in automation software, technology, and tools

· Demonstrates excellent analytical, critical thinking, and problem-solving skills

· Proactively examines and probes processes with the aim of altering and enhancing them for improved efficiency

· Displays resilience and maintains a customer-focused mindset to provide high-quality service

Apply Today!

If you are interested in our vacancies we would love to hear from you, please submit your CV.

If you are having trouble submitting your CV please call us on 01902 710101 and select option 3.