Careers

Location: Wolverhampton, West Midlands
Contract: Full time, permanent

The Company:
Your Claim Matters is a well-established professional claims management company with many years of experience in helping customers to re-claim any money that is rightfully owed to them. With our headquarters in Wolverhampton, we are a dynamic team dedicated to our core values: integrity, accountability, diligence, perseverance, and self-discipline. These values drive us to deliver exceptional, high-quality services to our customers.

As an award-winning company, we are fast, flexible, innovative, inclusive, and fun. We invite bright, engaging, ambitious, and enthusiastic individuals to join us. We are seeking someone who puts people first, is determined, motivated, and hungry for success to hit the ground running and shine!

The Role:
The Senior Talent and HR Coordinator will play a crucial role in the recruitment and retention of employees, ensuring the organisation attracts and retains top talent. This position involves coordinating the hiring process, developing retention strategies, and handling general HR duties to support a positive and productive work environment. As a Senior Talent and HR Coordinator you will serve as the primary point of contact for all HR and recruitment queries and will also oversee one additional staff member.

Key Responsibilities:

Recruitment

• Create and post job advertisements on various platforms, including job boards, social media, and the company website.
• Source potential candidates through online channels (e.g., LinkedIn, job boards) and networking.
• Screen CVs and applications to shortlist qualified candidates.
• Schedule and coordinate interviews between candidates and hiring managers.
• Conduct initial phone screens and assist with in-person interviews.
• Maintain regular communication with candidates throughout the hiring process, providing updates and feedback.
• Conduct background checks and reference verification for potential hires.
• Facilitate the onboarding process, ensuring new hires have a smooth transition into the company.

Retention

• Develop and implement employee engagement programs to enhance job satisfaction and retention.
• Assist in the development and implementation of performance management systems, including appraisals and feedback mechanisms.
• Support career development initiatives, such as training programs and mentorship opportunities.
• Conduct regular employee surveys to gather feedback and identify areas for improvement.
• Conduct exit interviews to understand reasons for employee departure and develop strategies to address these issues.

General HR Duties

• Lead in the development and implementation of HR policies and procedures.
• Ensure HR practices comply with legal requirements and company policies.
• Liaise with finance team to complete any HR related payroll updates.
• Maintain accurate and up-to-date employee records.
• Assist with the administration of employee benefits programs.
• Prepare HR reports on recruitment, retention, and other HR metrics.
• Address employee queries and concerns, providing guidance on HR-related issues.
• Organise company events and activities to foster a positive work environment.

Skills and Experience:

• Proven experience in recruitment, talent acquisition, or a similar HR role.
• Proficiency in HR software and recruitment tools (e.g., Applicant Tracking Systems).
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships at all levels of the organisation.
• Exceptional organisational and time-management skills.
• Ability to work collaboratively within a team and support cross-functional initiatives.
• High attention to detail, ensuring accuracy in all HR processes.
• Strong problem-solving skills with a proactive approach to addressing issues.
• Ability to handle sensitive information with discretion and confidentiality.
• Flexibility to adapt to changing priorities and business needs.
• A proactive and positive attitude towards continuous improvement in HR practices.

Why Would I Want to Work Here?

As a business we pride ourselves on our core values of being open, honest, and hardworking.  This is a huge potential to develop and grow within a fun and exciting environment, where your perspective matters, your development is at the forefront where endless opportunities are offered to support your personal growth and expansion of the business by having a voice and being part of making critical business decisions, you will no longer be viewed as a cog in a wheel!

• Thrive in a dynamic and forward-thinking environment as a Senior Talent and HR Coordinator!
• Enjoy a competitive salary of up to £30,000 DOE.
• Unlock endless opportunities for professional development and career advancement.
• Enjoy a holiday package with 28 days off including bank holidays.
• Join a supportive and collaborative team that feels like family.
• Have fun at regular social events that keep the team spirit alive.
• Celebrate in style at our Summer and Christmas parties.
• Indulge in free beverages and snacks to keep you fuelled and focused.
• Benefit from our contributions towards eye tests and glasses for your well-being.

If you are looking for a new role, then look no further and apply today…