Claim for mis-sold car finance

Did you buy a vehicle on finance between 2007 and January 2021?

If you purchased a vehicle on finance before January 2021 you may have been mis-sold and could be owed compensation from your lender.

What is a mis-sold car finance claim?

In January 2021, the Financial Conduct Authority (FCA) banned discretionary commission arrangements (DCAs), where lenders allowed brokers and car dealers to increase the rates of interest charged on car finance. The practice meant that car dealers earned more by charging you more … and without your knowledge. So, if you purchased a vehicle before the FCA ban was enforced you could have been mis-sold and could claim for compensation.

In 2024, the FCA launched a major investigation into historical motor finance commission arrangements. The investigation is due to be completed by May 2025 with lenders being given until December 2025 to respond to claims. However, it’s important to ACT NOW and file your claim in order to avoid missing out on potential compensation.

Next Steps:

We have a team of mis-selling experts who are ready to help with your claim and we are committed to providing a transparent and efficient claims process. We can check your car finance agreements for FREE*. If we find you may be eligible to make a claim we will refer you to one of our partner law firms who may contact your lender(s) to verify your details and make a claim against the lender(s) on a no win, no fee* basis.

• Simply complete our form with your details and we will contact you to start your claim.

You can sit back and relax while the hard work is done for you!

Your Details:

Title

First Name:

Last Name:

Email Address:

Phone Number:

Address Line 1:

Address Line 2:

City:

Postcode:

We will use your details to contact you to start your car finance claim

Car Finance FAQs

What is the car finance mis-selling claim about?

If you bought a car, van, or motorbike with a personal contract plan (PCP) or Hire Purchase (HP) between April 2007 and January 28, 2021, you might be owed compensation.

The Financial Conduct Authority (FCA), which oversees the car finance industry, launched a major investigation into hidden, and unfair car finance commissions, as some car dealers were often paid a commission by the finance companies. The higher the interest rate on the finance, the higher the commission the dealer would be paid, leading many buyers to overpay without knowing it. This mis-selling practice, known as ‘discretionary commission arrangements’ is now banned, and means millions of people could be entitled to compensation.

The FCA’s investigation is likely to finish by May 2025 with lenders being given up to December 2025 to respond to claims. This means there will be a delay in finding out if your claim is successful. However, it’s still important to act now and file your claim to avoid missing out.

Am I entitled to claim if I bought a used vehicle?

Yes, you can also claim for any used vehicle where you had finance in place.

Which car finance providers can I make a claim against?

Many of the claims will be against the banks or lenders who have agreements with the car dealerships. It is thought that ‘discretionary commission arrangements’ were commonplace and may involve a variety of finance providers including:

Black Horse Ltd
BMW Financial Services (GB) Ltd
CA Auto Finance UK Ltd
Close Brothers Ltd
Clydesdale Financial Services Ltd
FCE Bank PLC
FirstRand Bank Ltd (London Branch)
Hyundai Capital UK Ltd
Mercedes-Benz Financial Services UK Ltd
Moneybarn No. 1 Ltd
MotoNovo
NIIB Group Ltd
PSA Finance UK Ltd
RCI Financial Services Ltd
Santander Consumer (UK) PLC
Startline Motor Finance Ltd
Toyota Financial Services (UK) PLC
Vauxhall Finance PLC
Volkswagen Financial Services (UK) Ltd

If your finance provider is not listed above, don’t worry, we’ll check your finance agreement to establish whether you have been affected.

Can I claim for more than one vehicle?

Yes, you can claim for any separate finance agreements you may have had at any time between 2007- January 2021.

I can’t find the paperwork for my finance agreement; can I still claim?

Yes, you can still make a claim. This is a typical situation for many people, so don’t worry, our law firm partner will still be able to act on your behalf to pursue compensation.

How long does it take?

Once it’s been identified that you may be eligible to claim, we will transfer you to our law firm partner who will submit the claim to your lender(s).

Ordinarily, your lender(s) would have 8 weeks in which to respond. However, due to an ongoing investigation by the Financial Conduct Authority (FCA) which is scheduled to complete in May 2025, lenders have been allowed to pause responses until December 2025.

However, it’s important to act now and file your claim to avoid missing out on potential compensation. Lenders will be chased as soon as possible, and our law firm partner will keep you informed of any progress.

*Please complete the above form and we will contact you to start your claim. We offer a free checking service for your car finance agreements. If we find that you may be eligible to make a claim, we will refer you to one of our panel of law firm partners who may contact your lender(s) to verify your information. If the law firm believe you have a valid claim they will make a claim against your lender(s) on your behalf on a no-win, no fee basis. If your claim is successful, the law firm will charge a fee of between 18% to 36% (inc VAT) of the amount recovered. In addition to this, you will be charged an admin fee of up to £36 (inc VAT) per claim. They may also charge a fee if you cancel after the 14-day cooling off period. Details of the law firm fees and cancellation policy will be included in the law firm’s documentation, a copy of which will be provided to you. Your Claim Matters will receive a fee from the law firm for claims referred, this is not payable by you. You don’t need to use a claims management company or the recommended law firm to make a claim. It is possible to present the claim for free, either to the person against whom you wish to complain or to the statutory compensation scheme (FSCS) or the Financial Ombudsman Service (FOS). See our Terms & Conditions and Key Facts for further details including law firm fees.

Here to help!

If you have any questions or queries, you can call our team on 01902 939 000
we would be more than happy to help.